💰 Refund Policy
At MentorInn, we believe in fair and transparent transactions. This Refund Policy outlines the terms and conditions under which refunds are provided for mentorship sessions and services.
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Overview Our Commitment
At MentorInn, we understand that circumstances can change. Our refund policy is designed to be fair to both mentors and students while providing clear guidelines for when refunds are available.
This policy applies to all transactions made through the MentorInn platform, including mentorship sessions, courses, subscriptions, and other educational services. By using our platform, you agree to the terms outlined in this policy.
✅ Our Promise: We are committed to resolving any issues fairly and efficiently. If you have a concern about a transaction, please reach out to us, and we will work to find a resolution.
Refund Eligibility Conditions Apply
Not all transactions are eligible for a refund. Please review the criteria below to determine if your situation qualifies for a refund.
| Situation | Eligibility | Refund Amount |
|---|---|---|
| Canceled 24+ hours before session | Eligible | 100% |
| Canceled 12-24 hours before session | Partial | 50% |
| Canceled less than 12 hours before | Ineligible | 0% |
| No-show (no prior notice) | Ineligible | 0% |
| Technical issues (platform problem) | Eligible | 100% |
| Mentor cancellation | Eligible | 100% |
| Course purchase (within 7 days) | Eligible | 100% |
| Subscription (within first 7 days) | Partial | Prorated |
⚠️ Important: Refund eligibility is determined on a case-by-case basis. Please contact us if you have questions about your specific situation.
Session Refunds Mentorship Sessions
For mentorship sessions booked through MentorInn, the following refund policy applies:
1. Student-Initiated Cancellations
- 24+ Hours Notice: Full refund (100%) to your original payment method or wallet.
- 12-24 Hours Notice: 50% refund of the session fee.
- Less than 12 Hours: No refund. The mentor will be compensated for their reserved time.
- No-Show: No refund. The session is considered completed.
2. Mentor-Initiated Cancellations
- Mentor Cancels: Full refund (100%) to the student.
- Rescheduling: If the student agrees to reschedule, no refund is issued, and the session is rescheduled.
- Mentor No-Show: Full refund (100%) to the student, plus the session is rescheduled free of charge.
3. Technical Issues
- Platform Failure: Full refund if technical issues prevent the session from taking place.
- Poor Connection: Partial refund may be offered if technical issues significantly impact the session quality.
- Rescheduling: Students may request rescheduling at no additional cost in case of technical issues.
ℹ️ Note: All refund decisions are made at the discretion of MentorInn. We aim to be fair to both parties involved.
Course Refunds Self-Paced Learning
For courses purchased through MentorInn, the following refund policy applies:
- Within 7 Days: Full refund (100%) if less than 20% of the course content has been accessed.
- Within 14 Days: 50% refund if less than 50% of the course content has been accessed.
- After 14 Days: No refund. The course is considered completed or in progress.
- Course Quality: If the course does not meet expectations, please contact us within 7 days for review.
- Bundle Discounts: Refunds for bundled courses are calculated proportionally.
📌 Course Guarantee: We work closely with our mentors to ensure all courses meet quality standards. If you have concerns, please reach out to us.
Subscription Refunds Recurring Payments
For subscription plans purchased through MentorInn, the following refund policy applies:
- First 7 Days: Full refund (100%) of the subscription fee if no services have been used.
- After 7 Days: No refund for the current billing cycle. You may cancel at any time to stop future charges.
- Prorated Refunds: In exceptional circumstances, prorated refunds may be offered at our discretion.
- Annual Subscriptions: Refunds for annual subscriptions are calculated proportionally based on unused months.
- Service Disruption: If the platform experiences significant downtime, credits or refunds may be offered.
⚠️ Important: You must cancel your subscription before the next billing cycle to avoid being charged. Refunds are not provided for unused subscription time after cancellation.
How to Request a Refund Simple Process
Requesting a refund is easy. Follow the steps below to submit your request:
Contact Support
Email us at refunds@mentorinn.com with your request. Include your name, the session/course ID, and the reason for your refund request.
Provide Details
Explain the situation clearly. Attach any relevant screenshots or documentation that support your request.
Review Process
Our team will review your request within 2-3 business days and notify you of the decision.
Refund Issued
If approved, the refund will be processed within 5 business days. You will receive a confirmation email.
ℹ️ Response Time: We aim to respond to all refund requests within 48 hours. Refunds are processed within 5 business days of approval.
Refund Processing Timeline
Once your refund request is approved, here's what happens next:
- Processing Time: Refunds are processed within 5 business days of approval.
- Payment Method: Refunds are issued to the original payment method used for the transaction.
- Wallet Refunds: If you paid using your MentorInn wallet, refunds will be credited to your wallet.
- Bank Processing: Depending on your bank, it may take an additional 3-7 business days for the refund to appear in your account.
- Confirmation: You will receive a confirmation email once your refund has been processed.
📌 Tracking: If you haven't received your refund within the expected timeframe, please contact us at refunds@mentorinn.com.
Exceptions Non-Refundable
The following situations are not eligible for refunds:
- Completed Sessions: Sessions that have been completed or attended are non-refundable.
- Digital Downloads: Downloaded course materials, e-books, and other digital content are non-refundable.
- Custom Services: Custom-tailored services or sessions are non-refundable once delivered.
- Fraudulent Claims: Refunds requested for fraudulent or deceptive purposes will be denied.
- Dispute Chargebacks: If you file a chargeback with your bank, please contact us first. We may not be able to process a refund after a chargeback is filed.
- Change of Mind: Refunds are not provided for simply changing your mind after booking a session or purchasing a course.
⚠️ Important: All refund decisions are final and at the discretion of MentorInn. We reserve the right to deny refunds in cases of abuse or violation of our Terms of Service.
Dispute Resolution Fair Process
If you are unsatisfied with a transaction or refund decision, you have the following options:
- Contact Us: Reach out to us at refunds@mentorinn.com to discuss your concerns.
- Escalation: If you are not satisfied with our response, you may request escalation to a senior representative.
- Third-Party Mediation: In the event of a dispute that cannot be resolved, you may seek third-party mediation or arbitration.
- Legal Action: As a last resort, you may pursue legal action in accordance with the laws of Pakistan.
ℹ️ Recommendation: We strongly encourage you to contact us directly before taking any formal action. Most issues can be resolved quickly and amicably through communication.
Contact Us We're Here to Help
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
- Email: refunds@mentorinn.com
- Response Time: We aim to respond within 24-48 hours.
- Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (PKT).
We are committed to providing fair and transparent service. Your satisfaction is important to us.
📌 Commitment: We value your trust and are dedicated to resolving any issues you may have in a timely and professional manner.
By continuing to use MentorInn, you acknowledge that you have read, understood, and agree to this Refund Policy.